Privacy Policy

1. Information We Collect

• Account data: name, business name, email, login credentials.
• Business and platform data: POS, catalog, inventory, sales, and demand-related operational data you connect.
• Usage and technical data: device/browser details, IP address, logs, and service diagnostics.
• Communications: support requests, onboarding responses, and account emails.

2. How We Use Information

• Provide, maintain, and improve Coodra services and recommendations.
• Authenticate users, secure accounts, and prevent fraud/abuse.
• Communicate product, support, security, billing, and policy updates.
• Comply with legal obligations and enforce our Terms.

3. Consent and Communications (Canada/US)

By creating an account, you consent to the collection and use described in this policy. Where required by law (including CASL in Canada and CAN-SPAM in the US), marketing emails are sent with required disclosures and an unsubscribe mechanism. You can opt out of non-essential marketing communications at any time.

4. Disclosure to Service Providers

We may share information with trusted processors and vendors who help us operate Coodra (for example hosting, authentication, analytics, support, and email delivery), under contractual confidentiality and data protection obligations.

5. Data Retention

We retain personal information only as long as needed for the purposes in this policy, to provide services, resolve disputes, enforce agreements, and meet legal requirements.

6. Security

We use administrative, technical, and organizational safeguards designed to protect data from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure.

7. Your Rights

• Access and correction rights for personal information we hold about you.
• Withdraw consent (subject to legal/contractual limitations).
• Request deletion where applicable.
• For certain US state residents (including California), rights may include: right to know categories/sources/uses of personal information, right to delete, right to correct, and right to non-discrimination for exercising privacy rights.

To submit a privacy request, email admin@coodra.com.

8. International Data Transfers

If you access Coodra from outside the country where data is processed, your information may be transferred across borders and handled under applicable legal safeguards.

9. Children's Privacy

Coodra is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Policy Updates

We may update this policy from time to time. Material updates will be posted on this page with a revised “Last updated” date.

11. Contact

Privacy questions and requests: admin@coodra.com